Returns & Exchanges
We want you and your dog to be completely satisfied with your purchase.
If for any reason you’re not happy with your order, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
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Items must be clean, unused, and free from excessive damage
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Items must be returned in their original packaging
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Please contact us before sending any item back
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All returned items are inspected upon arrival
Return Shipping & Fees
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For returns due to fit, preference, or change of mind, return shipping costs are the customer’s responsibility
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Original shipping fees (if any) are non-refundable
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Refunds are issued after the item is received and inspected
👉 This policy helps us keep our prices fair for all customers.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at
📧 support@ihappydog.com within 48 hours of delivery with:
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Your order number
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A clear photo of the issue
In these cases:
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We will cover all replacement or return shipping costs
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You may choose a replacement or full refund
Exchanges
Need a different size or color?
We’re happy to help with an exchange, subject to availability.
Please note:
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Customers are responsible for return shipping on exchanges
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Replacement items ship once the original item is received
Questions?
If you have any questions about returns or exchanges, contact us at
📧 support@ihappydog.com
We’re always happy to help.